How IIIMedParts handles spare-part enquiries, part-number checks, availability, payment, shipping and documentation.
Product questions and quotes
Can I ask a question about a specific product?
Yes. Every product page has a question form that sends the part number with your message, and a WhatsApp button that opens a message with the part number already filled in. Telegram cannot pre-fill a message, so copy the part number on the product page first (there is a copy button next to the Telegram link). Add your quantity, destination country and the device model if compatibility matters.
Can I buy directly from the product page?
Yes for every listed part with a price below US $10,000 and a shipping rate at checkout. Items priced at US $10,000 and above, and parts marked Shipping quoted per destination (no packed weight on file, batteries, hazardous goods), are quoted individually — the product page shows the price for reference and a Request a quote button. Discontinued parts stay listed for reference but cannot be ordered; where the manufacturer names a replacement, the card links to it.
Is there a minimum order?
Yes — US $30 per order for goods, before shipping and taxes. Below that the checkout button stays inactive: add another part, increase the quantity, or ask us for a quote.
What should I include in a quote request?
- SKU, part number, OEM/reference number or any marking on the part.
- Device brand, model or equipment family.
- Required quantity.
- Destination country and urgency.
- Any relevant photo, packaging label or device nameplate information.
Free preliminary part-number check
What is the free preliminary part-number check?
If you are not sure which catalog item matches your part, send us the part number, reference number, device model or label information. We cross-check it against our catalog and sourcing references and reply, usually within a few hours.
Is the check a final technical certification?
No. It is a preliminary sourcing and compatibility support step. It is not an OEM authorization statement, final technical certification or medical-use approval.
Compatibility and OEM references
Are brand names and OEM references official endorsements?
No. Brand names, OEM references and device names are used for identification and compatibility reference only.
What happens if compatibility is uncertain?
Ask before ordering. We may request the device model, part label, photos, quantity and destination before confirming the right part.
Photos and documents
Can I send a photo of the part or label?
Yes — attach it in WhatsApp or Telegram, or reply to our email. Please do not include patient data or sensitive clinical information.
Can you provide datasheets or documentation?
Where available and approved for sharing, we can provide documentation or reference information on request.
Payment
How can I pay?
By card (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay or PayPal at checkout. Prices are in US dollars. For orders from US $2,000 we can also issue a proforma invoice for bank transfer — ask us before you order and we will send it with our bank details. Orders of US $10,000 and above are quoted individually.
When is my card charged?
Your card is authorised at checkout and charged once we have confirmed availability and the lead time for your items — usually within one business day. If we cannot supply a part, the authorisation is released and nothing is charged.
Availability, shipping and returns
Where do products ship from?
From our warehouses in Europe, the USA, China and the UAE, depending on the item. Stock for different manufacturers is held at different warehouses at different times: some items are in stock with us, some are ordered from the manufacturer or a regional distributor after prepayment, and some are shipped directly by the supplier. Confirm the terms for your item by quoting its catalogue number — see Shipping & Delivery.
How long does delivery take?
Two steps add up: the lead time shown on the product page (“Usually ships in …”) is the time until dispatch — and international transit after dispatch is typically 1–3 weeks depending on the destination and the shipping method. We confirm both when you quote the catalogue number.
Are shipping costs final at checkout?
For parts with a packed weight on file, yes — the checkout rate covers delivery to your door, excluding import duties and taxes. Parts marked Shipping quoted per destination are not sold through the cart: request a quote and we confirm the shipping cost before you order.
What if the wrong item is ordered?
Contact us before ordering if compatibility is uncertain. Return, replacement or claim handling follows our Returns & Refunds terms and depends on the product condition and the compatibility information provided.