Terms of service
Effective date: 11 August 2026
Version: 1.0
1. Who You're Contracting With
These Terms & Conditions of Sale ("Terms") apply to every quotation, offer, order and delivery of parts and accessories ("Products") sold through IIIMedParts.
The seller of record is Inspire Innovations International Limited, a company registered in Hong Kong ("Seller," "we," "us"). This is the entity that will appear on your order confirmation and invoice.
Placing an order means you accept these Terms. Any purchase-order language or terms you send us that conflict with these Terms do not apply unless we agree to them in writing.
2. A Few Definitions
Order — your request to buy Products from us.
Order Confirmation — our written acceptance of that request (an email is sufficient).
Invoice — the billing document we issue for an Order.
Business Day — any day that isn't a weekend or public holiday where Seller operates.
3. Quotes, Orders, and When a Contract Actually Forms
3.1 A quote is not a binding offer — pricing, availability and lead times can change before you order.
3.2 Submitting an Order is you making an offer to buy. We're only bound once we send an Order Confirmation or ship the Products — whichever happens first.
3.3 We reserve the right to decline or cancel an Order — for example because of export restrictions, credit risk, or a pricing/spec error — and if that happens, we'll refund whatever you've already paid.
3.4 The minimum order value is US $30 for goods, before shipping and taxes. Orders below this value are not accepted through the checkout; ask us for a quote instead.
4. Pricing, Taxes & Extra Charges
4.1 Prices are quoted in the currency shown on your quote or invoice and do not include taxes, duties, import fees, brokerage, insurance or shipping unless we say otherwise in writing.
4.2 You're responsible for any taxes and import charges on your order, unless we've explicitly confirmed a DDP (Delivered Duty Paid) arrangement. Where we're required to collect tax ourselves, it'll show up as a line item on your invoice.
5. Payment
5.1 Payment terms are set out on the invoice. Orders placed through the website are paid at checkout via PayPal — a PayPal account is not required, major cards are accepted through PayPal. Quoted orders are paid by bank transfer against a proforma invoice. We will never ask for your card details over email.
5.2 Overdue invoices may accrue interest at 1.5% per month or the maximum rate allowed by law, whichever is lower, plus any costs we incur collecting payment.
5.3 We may pause further shipments to you until outstanding balances are settled.
5.4 Orders are payable in US dollars by card, Shop Pay, Apple Pay, Google Pay or PayPal at checkout. Card payments are authorised at checkout and captured once availability and lead time are confirmed. For orders of US $2,000 or more we may issue a proforma invoice for payment by bank transfer; items are reserved when the transfer is received. Orders of US $10,000 or more are quoted individually and are not sold through the online checkout.
6. Shipping, Delivery, Title & Risk
6.1 Delivery terms follow the Incoterm stated on your quote or invoice — typically CPT/CIP for parcel shipments and FCA/FOB for freight, with DDP only where we've confirmed it.
6.2 Risk of loss transfers according to that Incoterm (usually once the goods reach the first carrier). Ownership (title) transfers to you once payment is received in full, subject to local law.
6.3 In-stock items typically ship within 1–3 Business Days of payment; backordered items usually take 1–3 weeks. These are estimates, not guarantees — actual timing can shift based on our suppliers, carriers, or export paperwork.
6.4 We may split an order into multiple shipments and invoice each one separately.
7. Checking Your Delivery & Reporting Problems
7.1 Inspect your shipment as soon as it arrives, and let us know within 48 hours if anything is missing, damaged, or incorrect. Hold on to the original packaging in case the carrier needs to inspect it.
7.2 If we don't hear from you within that 48-hour window, we'll treat the delivery as accepted and correct.
8. Returns (RMA)
Returns are governed by our separate Refund Policy, which is part of these Terms by reference. In general: unused items in original condition can be returned only with a pre-approved RMA number; custom or special-order parts, opened sterile items, and installed electronic components are not returnable unless defective or we've agreed otherwise in writing.
9. Warranty
9.1 We pass through the manufacturer's standard warranty on each Product. Unless the manufacturer specifies a different term, that's 90 days from the delivery date.
9.2 The warranty covers defects in materials or workmanship under normal use by qualified personnel — it doesn't cover misuse, improper installation, or normal wear.
9.3 If a covered defect shows up, we'll repair it, replace it, or issue a refund/credit — the choice is ours.
9.4 Full details live in our Warranty Policy, incorporated into these Terms by reference.
10. Product Info, Compatibility & Intended Use
10.1 We're an independent reseller of parts and accessories — we're not affiliated with, and don't speak for, the original equipment manufacturers. All trademarks referenced belong to their respective owners.
10.2 It's your responsibility to confirm a part is compatible with your specific equipment (by model, part number, and serial number) before ordering, and to have installation performed by qualified personnel in line with OEM instructions and applicable local regulations.
10.3 Nothing we sell comes with clinical guidance, and we don't provide medical advice. Regulatory compliance for how a part is installed and used is the responsibility of the customer or end user.
11. Trade Compliance
By ordering, you confirm the Products won't be used for a prohibited purpose (including weapons development) and won't be shipped to an embargoed or sanctioned destination, party, or end use. We may cancel or hold any Order as needed to stay compliant with export control and sanctions law.
12. Limits on Our Liability
To the fullest extent the law allows, we're not liable for indirect, incidental, special, punitive, or consequential damages — including lost profits, lost data, or downtime. Our total liability for any claim is capped at the amount you paid for the specific Product the claim relates to. Nothing here limits liability for death or personal injury caused by our gross negligence or fraud, where the law doesn't allow that kind of limitation.
13. Events Outside Our Control
We're not responsible for delays or failures to perform caused by events beyond our reasonable control — supply shortages, epidemics, strikes, carrier failures, natural disasters, war, or sanctions, among others. Our obligations are paused for as long as the event lasts.
14. Privacy
We handle personal data according to our Privacy Policy. If you share anyone else's personal data with us as part of an order, you're responsible for making sure you obtained it lawfully and that it's accurate.
15. Confidentiality
Pricing, quotes, and technical documentation we share with you that isn't publicly available is confidential. Please don't share it outside of what's needed to complete the transaction, unless the law requires disclosure.
16. Governing Law & Disputes
These Terms are governed by the laws of Hong Kong, and any dispute is subject to the exclusive jurisdiction of the Hong Kong courts — though we reserve the right to seek injunctive relief in any jurisdiction where it's needed.
Where these Terms have been translated, the English version controls if there's any inconsistency.
17. Changes to These Terms
We may update these Terms periodically. The version number and effective date at the top always reflect the current version. Your Order is governed by whichever version of these Terms was in effect on the date of your Order Confirmation, unless we agree otherwise.
18. A Few Final Notes
18.1 Entire agreement — These Terms, together with your Order Confirmation, Invoice, and any policies referenced here, make up the complete agreement between us for the sale of Products.
18.2 Severability — If any part of these Terms turns out to be unenforceable, the rest stays in effect.
18.3 Assignment — You can't transfer your Order to someone else without our prior written consent.
18.4 No waiver — If we don't enforce a term on one occasion, that doesn't mean we're giving up the right to enforce it later.
18.5 Notices — Email to the address on your quote, Order Confirmation, or Invoice is a valid way for us to notify each other, unless the law requires something more formal.