Refund policy

Effective date: 11 August 2026


We'd rather get you the correct part on the first try. Because a lot of what we sell is sterile, serialized, or ordered specifically for one buyer, our return window is narrower than a typical consumer retailer — but we'll always work toward a fair outcome with you.

What Can Be Returned

Unused items in their original condition can be returned with prior RMA approval.

The following are not returnable, unless the item is defective or we've agreed otherwise in writing:

  • Custom or special-order parts, or anything built to a specific configuration
  • Anything with broken tamper-evident seals or opened sterile packaging
  • Electronic components that have already been installed, programmed, or powered on
  • Software, firmware, calibration gases or chemicals, and temperature-sensitive goods
  • Items missing their original packaging, labels, accessories, or serial number

How to Request a Return (RMA)

  1. Email sales@iiimed.parts with your order number, the part number(s) involved, serial numbers if applicable, and why you're returning it.
  2. We'll confirm whether it qualifies and, if so, issue an RMA number with instructions.
  3. Ship the item back in its original packaging with the RMA number clearly marked on the outside. Returns sent without an authorized RMA may be refused.

Timing

  • Return requests: get in touch within 14 calendar days of delivery.
  • Dead on arrival (DOA): report it within 7 calendar days of delivery so we can move fast.

Inspection

Returned items need to arrive unused, undamaged, and complete. We reserve the right to test and inspect anything that comes back. If an item fails inspection, we may send it back to you or apply a repair/handling fee before refunding.

Restocking Fees & Deductions

Eligible returns may carry a restocking fee — typically in the 15–25% range depending on the item and our supplier's own policy — plus any costs we can't recover, like outbound shipping, testing, or repackaging.

Who Pays for Return Shipping

Unless the return is because of our mistake or a confirmed defect, you're responsible for return shipping and insurance. If you'd like, we can provide a prepaid label and deduct its cost from your refund.

Refunds

Approved refunds go back to the original payment method — we can't send them to a different payer or method. Bank transfer refunds typically take 5–10 business days to process, depending on your bank and country.

Exchanges

If stock allows, we can set up an exchange as a new order and credit you for the returned item once we've inspected it.

Wrong Item or Missing Parts

If your shipment arrives incorrect or incomplete, tell us within 48 hours of delivery and we'll sort it out right away.

Questions

Reach us anytime at sales@iiimed.parts — mention "RMA" in the subject line and we'll route it accordingly.